Frequently Asked Questions

Our medical detox programs typically last 7-10 days, depending on the substance and your individual needs. Our medical team will evaluate you upon arrival and create a personalized detox plan to ensure your safety and comfort throughout the process.

We accept AHCCCS (Arizona Medicaid), Access insurance, Blue Cross Blue Shield, Aetna, Cigna, and many other providers. Our admissions team offers free, confidential insurance verification—call us to check your benefits.

Medical detox is a supervised process where our medical team helps you safely withdraw from substances using FDA-approved medications to manage symptoms and prevent complications. It's the crucial first step in your recovery journey.

Yes, but to help you focus fully on your recovery, phones are securely stored during your stay. This distraction-free environment allows you to concentrate on your health without outside stressors. Our staff will keep your loved ones updated on your progress, and you can reconnect with them after completing the program.

Before you leave, our team provides comprehensive aftercare planning including referrals to residential treatment programs, outpatient services, support groups, and sober living arrangements if needed. We help ensure you have a clear path forward in your recovery.

Yes, our medically-supervised detox is the safest way to stop using substances. Our medical team provides 24/7 monitoring and uses FDA-approved medications to manage withdrawal symptoms, preventing dangerous complications that can occur with unsupervised detox.

The admission process can be completed in as little as a few hours. Many clients call in the morning and are admitted the same day. We understand that when you're ready to get help, you want to start right away.

You'll speak with a compassionate admissions counselor who will listen to your situation, answer your questions, and explain your options. There's no pressure or obligation—just confidential support from people who understand what you're going through.

We recommend bringing comfortable clothing for 7-10 days, personal hygiene items, any prescription medications (in original containers), and a photo ID. Electronics are not permitted to maintain a healing environment. We'll provide a complete packing list after your initial call.

Yes, but to help you focus fully on your recovery, phones are securely stored during your stay. This distraction-free environment allows you to concentrate on healing. Our staff will keep your loved ones updated on your progress, and you can reconnect with family and friends after completing the program.

Bring all prescription medications in their original containers. Our medical team will review your medications and ensure continuity of care. If you're on medication-assisted treatment, we can coordinate with your current provider.

To maintain a focused healing environment, visiting during detox is limited. Our staff will keep your family updated on your progress. After completing detox, you can reconnect with loved ones as you transition to your next step in recovery.

Many people need more than one attempt at recovery—that's completely normal. Our team will review what worked and what didn't in previous treatment to create a more effective detox plan this time.

Absolutely. All calls and information are kept strictly confidential under federal HIPAA regulations. We will never contact your employer or share information without your written consent.

We accept AHCCCS (Arizona Medicaid) and offer self-pay options with payment plans. Our admissions team can discuss all available options during your first call. Cost should never prevent you from getting help.

Absolutely. We encourage prospective patients and families to visit our facility. Contact our admissions team to schedule a tour and meet our staff. This can help you feel more comfortable about the treatment environment.